FAQs
1. Shipping & Delivery
SingaporeÂ
It takes us 1-3 business days to process your order. Once your order is ready, our local delivery service will take another 3 business days to deliver your parcel. Your item will arrive within 4-7 business days.
Kindly note our team does not process orders on weekends and public holidays.
International
International delivery times are estimates and can vary by destination due to unpredictable customs delays. ISEUL Jewelry currently ships to selected regions:Â

To ensure smooth delivery, please provide a complete and correct shipping address; incomplete addresses will result in your package being returned, requiring an additional shipping fee for reshipment or self-collection at our shop. For international orders, you, as the buyer, are responsible for any customs duties, taxes, or import fees determined by your country's customs agency (contact your local customs office for details). If you choose not to pay these fees, your parcel will be returned to us, and your refund will be processed less any administrative fees charged by customs or the shipping carrier for the return.
2. Returns & Exchange
All sales are final and non-refundable. No exchanges for earrings or sets with earrings due to hygiene. Customized items and those at 40% off or more are also non-exchangeable. Received the wrong or faulty item? Contact us within 48 hours with proof of purchase. Items must be unused and in original packaging. We do not cover wear and tear, including chain breakage, tarnishing, or fading from improper care. If your concern isn’t covered above, please reach out to us at hello@iseul.jewelry.
3. Product Information
Our jewelry is crafted from high solid sterling silver—an alloy containing 92.5% pure silver with a minimum millesimal fineness of 925. All pieces are nickel-free, lead-free, and hypoallergenic, making them safe for sensitive skin and everyday wear.
We prioritise sustainability by sourcing ethically-mined materials, using recycled metals where possible, and partnering with production facilities that are BSCI certified.
Not at the moment, unfortunately. However, if you have an idea or inspiration in mind, feel free to email us hello@iseul.jewelry —we’d be happy to explore it with you