From the founding of ISEUL jewelry, we've been committed to working with recycled materials. All our silver is recycled 925 sterling silver. 

Our jewelry is crafted from high solid sterling silver with rhodium plating, highly reflective for a premium shine. Durable and lasting pieces. All pieces are nickel-free, lead-free, and hypoallergenic, making them safe for sensitive skin and everyday wear.

Yes. All ISEUL Jewelry is hypoallergenic and nickel-free.

With delicate care you can enjoy your ISEUL Jewelry year after year. 

Each ISEUL piece is handcrafted made from recycled 925 sterling silver with rhodium platingl. Even though the plating is thick, kindly note that with time the plating can wear off. This is normal and not a reason for a claim. Gently touch-up your piece using Polishing Cloth without chemicals. We recommend avoiding contact with any kind of liquid.

Not at the moment, unfortunately. However, if you have an idea or inspiration in mind, feel free to email us hello@iseuljewelry.com we’d be happy to explore it with you

No, we operate fully online and do not have a physical store.

Yes. We offer complementary gift wrapping on all orders. Send us an email & we will make sure to add it to your order.

If you regret your order shortly after you have placed it, please write to us in the chat or send us an e-mail at hello@iseul.jewelry

Once your order ships, you'll receive a tracking number via email to monitor its progress.

All sales are final and non-refundable. No exchanges for earrings or sets with earrings due to hygiene. Customized items and those at 40% off or more are also non-exchangeable. Received the wrong or faulty item? Contact us within 48 hours with proof of purchase. Items must be unused and in original packaging. We do not cover wear and tear, including chain breakage, tarnishing, or fading from improper care. If your concern isn’t covered above, please reach out to us at hello@iseuljewelry.com

We offer replacements for jewelry items that arrive damaged, defective, or significantly different from their listing description. Eligible items include rings, necklaces, bracelets, earrings, and other jewelry sold directly through our marketplace by verified sellers.

Requests must be submitted within 30 days of the confirmed delivery date. After 30 days, we are unable to process replacement claims. We recommend inspecting your order promptly upon purchase.

Once your claim is approved, the typical timeline is as follows:

• Claim review: 2–3 business days
• Seller response period: up to 5 business days
• Shipping of replacement item: varies by seller location (typically 5–14 business days)